Membership Terms and Conditions

Sky International Express Small Parcel Shipping Terms and Conditions
[Effective Dec. 28, 2007] [Fair Trade Commission Standard Terms and Conditions No. 10057, Dec. 28, 2007, Enacted]


Fair Trade Commission Fair Trade Commission (Terms and Conditions Review Division) 044-200-4462

Chapter 1 General Provisions

Article 1 (Purpose) The purpose of these Terms and Conditions is to establish the contractual conditions for fair delivery transactions between the delivery business operator (Sky Express) and the customer (member company).

Article 2 (Definitions of Terms) ① “Delivery” refers to the act of receiving small and small-quantity shipments at the customer’s residence, office, or other location and delivering them to the consignee’s residence, office, or other location. ② “Delivery Business Operator” (hereinafter referred to as “SKY”) refers to a person who engages in delivery as a business. ③ “Customer” refers to a person who entrusts delivery to the Business Operator and is listed as the consignor on the delivery slip. ④ “Consignee” refers to a person designated and listed by the Customer as the recipient of the delivery on the delivery slip. ⑤ “Delivery Slip (Waybill, House Bill of Lading)” refers to a document issued by the Business Operator to prove the establishment and details of the delivery contract between the Business Operator and the Customer. ⑥ “Consignment” refers to the Business Operator receiving the delivery from the Customer for delivery purposes. ⑦ “Delivery” refers to the Business Operator handing over the delivery listed on the delivery slip to the Consignee. ⑧ “Limit of Damages” refers to the maximum amount that the Business Operator may compensate for damages in the event of loss, damage, or delay of the delivery. However, the ‘limit on damages’ shall apply only when the customer does not indicate the value of the shipment on the delivery slip, and the Business Operator shall present the limit on damages in advance as an appendix to these Terms and Conditions and indicate it on the delivery slip.

Article 3 (Specification and Explanation of Terms) ① The Business Operator shall post these Terms and Conditions in official places, such as business premises and the website, and provide them upon the customer's request at the time of concluding a contract.
② At the time of concluding a contract, the Business Operator shall explain the following matters to the customer:
1. That if the customer indicates the value of the shipment on the delivery slip, that value shall serve as the basis for calculating the amount of damages in the event of the Business Operator's compensation for damages.
2. That if the customer does not indicate the value of the shipment on the delivery slip, the Business Operator shall compensate for damages only within the limit on damages specified in Article 18, Paragraph 2.
3. Matters regarding differences in the maximum liability for damages based on delivery fees in cases where there are surcharges depending on the value of the shipment ③ If the Business Operator enters into a contract in violation of the provisions of Paragraphs 1 and 2, the relevant provisions of these Terms and Conditions may not be asserted as part of the contract. Article 4 (Applicable Laws, etc.) Matters not stipulated in these Terms and Conditions shall be governed by laws such as the Commercial Act and fair general customs. Chapter 2 Acceptance of Shipments Article 5 (Obligation to Issue Delivery Slip or Receipt) The Business Operator shall issue a delivery slip (or receipt) containing the details of each of the following subparagraphs at the time of entering into the contract. However, in the case of Paragraphs 1 and 2, the details may be stated separately in addition to the delivery slip. ① Customer's name (or business name), address, and phone number ② Consignee's name (or business name), address, and phone number ③ Business operator's business name, address, and phone number ④ Delivery agent's name and phone number ⑤ Type and value of the shipment ⑥ Delivery costs ⑦ Time of acceptance of the shipment and estimated time of delivery (in the case of a shipment to be used by the consignee at a specific time, the purpose of use, specific time, and estimated time of delivery shall be stated) ⑧ Limit on damages ※ If the customer does not state the value of the shipment on the delivery slip, it shall be specified that if the business operator compensates for damages pursuant to Article 18, Paragraph 2, the limit on damages shall be 150 USD 10,000 KRW, and if a surcharge is paid based on the value of the shipment, the maximum value for each shipment value range shall apply. ⑨ Other matters necessary regarding delivery Article 6 (Claim for freight and lien) ① The business operator may charge the customer for freight when accepting the shipment. However, in accordance with the agreement with the customer, the carrier may charge the consignee at the time of delivery. ② In the case of the proviso to Paragraph 1, if the consignee fails to pay the freight charges, the carrier may retain the shipment. ③ If the shipment exceeds 500,000 KRW or requires special care during delivery, the carrier may charge a separate surcharge. ④ If the shipment is returned or the destination address changes due to reasons attributable to the customer, the carrier may charge a separate additional fee. ⑤ Freight charges and surcharges shall be presented in advance as an appendix to these Terms and Conditions and recorded on the delivery slip. Article 7 (Packaging) ① The customer shall package the shipment in a manner suitable for delivery according to its nature, weight, volume, etc. ② If the packaging of the shipment is not suitable for delivery, the carrier shall request the customer to perform the necessary packaging or, with the customer's consent, package the shipment taking into account the impact that may occur during transportation. However, if additional packaging costs are incurred during this process, the Carrier may charge the customer an additional fee.

Article 8 (Verification of Shipment) In the case of small parcels departing from the United States for Korea, China, Vietnam, etc., Sky has the authority to verify the shipment in accordance with laws such as the U.S. TSA (Transportation Security Administration). ① The Carrier may verify the type and quantity of the shipment stated on the delivery slip without the customer's consent.
② If the Carrier verifies the shipment pursuant to the provisions of Paragraph 1, and the type and quantity of the shipment are the same, the Carrier shall bear the costs or damages incurred therefrom; if they differ, the customer shall bear them.

Article 9 (Refusal of Shipment Delivery) The Carrier may refuse delivery of a shipment in any of the following cases: ① If the packaging is not suitable for delivery.
② If the customer refuses to verify the shipment or the type and quantity of the shipment differ from what is stated on the delivery slip.
③ If the sum of the three sides (width, length, and height) of the shipment package exceeds (100) cm, or if the longest side is (150) cm Cases Exceeding
④ If the weight of the shipment exceeds (e.g., 30) kg
⑤ If the value of the shipment exceeds 3 million won
⑥ If delivery according to the scheduled delivery time is impossible
⑦ If the shipment is a dangerous item such as explosives or flammable materials
⑧ If the shipment is an illegal item such as smuggled goods, military supplies, or illicit forest products
⑨ If the shipment is an item convertible into cash such as cash, cards, promissory notes, checks, or securities
⑩ If the shipment is a live animal or animal carcass, etc.
⑪ If delivery is contrary to laws, public order, or good morals
⑫ If delivery is impossible due to natural disasters or other force majeure

Chapter 3 Delivery of Shipments

Article 10 (Joint Delivery or Use of Other Delivery Methods) Within a scope that does not harm the interests of customers, the Business Operator may jointly deliver entrusted shipments by entering into an agreement with another delivery business operator or other Delivery may be made using the delivery means of the shipping carrier. Article 11 (Measures in Case of Consignee's Absence) ① The Carrier shall obtain confirmation of delivery from the consignee upon delivery of the shipment, and shall notify the consignee of this fact if the shipment has been delivered to the consignee's agent. ② If the Carrier is unable to deliver the shipment due to the consignee's absence, the Carrier may store the shipment at its office after notifying the consignee in writing (Absentee Visit Notice), stating the intended delivery date and time, the name of the Carrier, the contact telephone number, and other matters necessary for delivery. Chapter 4 Disposal of Shipments Article 12 (Disposal of Shipments That Cannot Be Delivered) ① If the Carrier cannot identify the consignee (Consignee Unknown), if the consignee refuses to accept the shipment (Refusal to Accept), or if the shipment cannot be accepted (Inability to Accept), the Carrier shall return the relevant shipment to the customer. In the case of international air cargo, the costs incurred for return and customs duties, etc., in accordance with the customs laws of each country shall be borne by the customer. ② In the event that a shipment is returned in accordance with the provisions of Paragraph 1, the costs incurred therein shall be borne by the Customer. Article 13 (Customer's Right to Request Disposition) ① The Customer may request the Carrier to suspend delivery, return the shipment, or take other dispositions. ② When a Customer makes a request pursuant to the provisions of Paragraph 1, the Carrier shall comply with it, except in cases where there is a risk of significant impediment to delivery due to joint delivery or the use of other delivery methods. In such cases, freight charges and costs incurred for the disposal of the shipment shall be borne by the Customer in proportion to the delivery already made. ③ The Customer's right to request pursuant to the provisions of Paragraph 1 shall be extinguished when the shipment is delivered to the consignee. Chapter 5 Accidents with Shipments Article 14 (Measures in Case of Accident) If the Carrier discovers loss or significant damage to a shipment from the time of acceptance until delivery, or if it determines that delivery will be significantly delayed compared to the scheduled time of delivery, the Carrier shall notify the Customer of such fact without delay. Chapter 6 The Carrier's Liability

Article 15 (Commencement of Liability) The Carrier's liability regarding the loss, damage, or delay of a shipment begins from the time the shipment is received from the Customer.

Article 16 (Liability for Joint Delivery or Use of Other Delivery Methods) If a shipment is lost, damaged, or delayed when the Carrier enters into an agreement with another delivery business operator for joint delivery or uses the delivery methods of another delivery business operator, the Carrier shall bear the responsibility for such occurrences.

Article 17 (Compensation for Delivery Delay) ① Pursuant to Article 5, Paragraph 7, if a shipment is delivered to the consignee more than 50% later than the scheduled delivery time, the Carrier shall refund the Customer an amount equivalent to 100% of the delivery costs.
② If a shipment intended for use at a specific time becomes unusable at that specific time due to being delivered to the consignee later than the scheduled delivery time, 200% of the delivery costs stated on the delivery slip shall be paid.
③ Notwithstanding the provisions of Paragraphs 1 and 2, due to reasons attributable to the Customer If the carrier and the delivery person were unable to accurately know the recipient's address, contact information, or other delivery location due to this, the carrier shall not be liable for compensation for delivery delay.

Article 18 (Compensation for Damages) ① If the customer indicates the value of the shipment on the delivery slip, that value shall serve as the basis for calculating compensation for damages by the carrier; if the value is not indicated, compensation shall be provided within the compensation limit.
② If the customer does not indicate the value of the shipment on the delivery slip, compensation shall be provided within the compensation limit. In this case, the compensation limit shall be 500,000 won; provided, however, that in cases where a surcharge is paid based on the value of the shipment, the compensation limit shall be the highest value of the shipment for each shipment value range.
③ If the shipment is wholly or partially lost or damaged, the carrier shall pay the amount of damages calculated based on the value of the shipment indicated on the delivery slip. The amount of damage to the shipment shall be calculated based on the value of the Commercial Invoice declared to customs. If the value of the shipment is not specified, compensation will be provided for the amount of damage calculated based on the value of the shipment at the place of delivery on the scheduled delivery date or the delivery date. ④ The Carrier's liability for partial loss or damage to the shipment shall be extinguished if the consignee does not notify the Carrier of such fact within 3 days from the date of receipt of the shipment. ⑤ If the loss, damage, or delay of the shipment is caused by the willful misconduct of the Carrier or its employees, the Carrier shall compensate for all damages notwithstanding the provisions of Article 17, Paragraphs 1 and 2, and Article 18, Paragraph 3. Article 19 (Refund and Claim of Freight, etc. in Case of Accident) ① If the loss, significant damage, or delay of the shipment is due to natural disasters, other force majeure events, or reasons not attributable to the customer, and the Carrier has already received the freight or expenses, such amounts shall be refunded. ② If the loss, significant damage, or delay of the shipment is the customer's In cases where it is caused by negligence, the Carrier may claim the full amount of freight charges as well as expenses incurred for the disposal of the shipment, etc.

Article 20 (SKY’s Exemption from Liability) The Carrier shall not be liable for damages for the loss or damage of the shipment caused by natural disasters or other force majeure events, or for delays caused by quarantine or inspection by international customs. Furthermore, the Carrier shall not be liable for damages arising from delays in delivery caused by aircraft defects of the airline or by flight delays or cancellations. Article 21 (Dispute Resolution) ① In the event of a dispute regarding matters not specified in this Contract or the interpretation of this Contract, the Business Operator and the Customer shall decide by mutual agreement; however, if no agreement is reached, the relevant laws and regulations and general customs shall apply. ② Notwithstanding the provisions of Paragraph 1, in the event of a legal dispute, the Business Operator or the Customer may apply for dispute mediation to a dispute mediation body pursuant to the Framework Act on Consumers or apply for arbitration to an arbitration institution operating under other laws, such as the Arbitration Act. ③ Any lawsuit regarding disputes related to this Contract shall be filed with the competent court pursuant to the Civil Procedure Act.